Shipping policy

At Velora, we aim to deliver your order quickly, safely, and reliably across the United Kingdom, including Northern Ireland.

Shipping Coverage

We currently ship within the United Kingdom, including Northern Ireland.

Processing Time

All orders are processed within 1–2 working days.
Once your order has been dispatched, you will receive a confirmation email.

Delivery Times

Estimated delivery times begin once your order has been dispatched.

  • UK Mainland (0–2kg via Royal Mail): 2–5 working days
  • UK Mainland (2kg+ via APC): Next working day delivery
  • Northern Ireland: Up to 5 working days
  • Scottish Highlands & Isles, Channel Islands, Scilly Isles: Up to 5 working days

Please note that delivery times are estimates and may occasionally be affected by courier delays, weather conditions, or peak seasonal demand.

We always aim to get your order to you as quickly as possible.

Shipping Method

We use trusted courier partners to ensure safe and reliable delivery of your order.

  • Orders up to 2kg (UK Mainland): Royal Mail
  • Orders over 2kg (UK Mainland): APC
  • Northern Ireland (up to 2kg): Royal Mail
  • Northern Ireland (over 2kg): DPD
  • Scottish Highlands & Isles: Royal Mail (up to 2kg), APC (over 2kg)
  • Channel Islands: DHL

The courier used may vary depending on the size, weight, and delivery location of your order.

Shipping Cost

We offer free shipping across the United Kingdom, including Northern Ireland, on all orders over £25 and up to 2kg.

For orders under £25 or over 2kg, shipping rates are calculated at checkout based on the size, weight, and delivery location of your order.

£2.99 up to 2kg and £5.99 over 2kg

For remote areas such as the Scottish Highlands & Isles, Channel Islands, and Scilly Isles, shipping costs may vary depending on the courier and parcel weight.

Order Changes & Cancellations

If you need to make changes to your order, please contact us as soon as possible.

Simply email us with your order number and the requested changes. We will always do our best to update your order, however:

  • In some cases, we may need to cancel and refund your order so you can place it again

To avoid delays, please do not use PayPal checkout notes, as we do not receive those messages.

Delays

While we aim to meet all delivery timeframes, delays may occasionally occur due to:

  • High demand periods
  • Courier service disruptions
  • External factors beyond our control

We appreciate your understanding in such situations.

Contact Us

If you have any questions about shipping or your order, feel free to contact us:

📧support@velorastore.co.uk
⏱ We respond within 24 hours