Refund policy

At Velora, customer satisfaction is important to us. If you are not fully satisfied with your purchase, we are here to help.

30-Day Money Back Guarantee

We offer a 30-day money back guarantee on eligible items. If you are not satisfied with your purchase, you may request a return within 30 days of receiving your order.

To qualify for a refund:

The item must be unused and in its original condition
The item must be returned in its original packaging
Proof of purchase is required

Please contact us before returning any item so we can provide return instructions.

Damaged, Faulty or Incorrect Items

If your order arrives damaged, faulty, or incorrect, please contact us within 7 days of delivery with photos and a description of the issue.

In these cases, we will offer:

A replacement, or
A full refund

Non-Returnable Items

For hygiene, safety, or customised reasons, some items may not be eligible for return unless faulty. This will be stated on the product page where applicable.

Refunds

Once your returned item has been received and inspected:

Approved refunds will be issued to your original payment method
Please allow 5–10 business days for the refund to appear, depending on your payment provider