Return and Refund Policy
Return & Refund Policy
At Velora, we want you to be satisfied with your purchase. If you experience any issues, we’re here to help.
Reporting Issues
Customers must report any issues with their order within:
- 3 business days of delivery, or
- 1 business day from when the issue is discovered,
whichever occurs first, and in all cases no later than 7 calendar days from the delivery date.
Please contact us as soon as possible with a clear description and photos of the issue.
Damaged, Faulty or Incorrect Items
If your item arrives damaged, faulty, or incorrect, and is reported within the timeframe above, we will offer:
- A replacement, or
- A full refund
Returns
Returns may be accepted on a case-by-case basis. To be eligible:
- Items must be unused and in original condition
- Items must be in original packaging
Please contact us before returning any item to receive return instructions.
Refunds
Once your return or claim is reviewed and approved:
- Refunds will be issued to your original payment method
- Please allow 5–10 business days for processing
Return Shipping
- Customers are responsible for return shipping costs unless the item is faulty or incorrect
- We recommend using a tracked service
Contact Us
If you have any questions or need assistance, please contact us:
📧 eugenolsd@gmail.com
⏱ We aim to respond within 24 hours