Return and Refund Policy

At Velora, customer satisfaction is important to us. If you are not fully satisfied with your purchase, we are here to help.

Damaged, Faulty or Incorrect Items

If your order arrives damaged, faulty, or incorrect, please contact us within 7 days of delivery with photos and a description of the issue.

In these cases, we will offer:

A replacement, or
A full refund

Non-Returnable Items

For hygiene, safety, or customised reasons, some items may not be eligible for return unless faulty. This will be stated on the product page where applicable.

Refunds

Once your returned item has been received and inspected:

Approved refunds will be issued to your original payment method
Please allow 5–10 business days for the refund to appear, depending on your payment provider