Shipping Policy

Shipping Policy

At Velora, we aim to deliver your order quickly, safely, and reliably across the United Kingdom.

We currently ship within the United Kingdom only.

All orders are processed within 1–2 working days.
Once your order has been dispatched, you will receive a confirmation email.

Delivery times depend on the size and weight of your order:

Small parcels (under 1kg):
Usually delivered within 3–5 working days
Heavier orders (1kg+):
Shipped via courier and typically delivered the next working day within UK mainland

We always aim to get your order to you as quickly as possible.

Orders are shipped using trusted UK delivery services, including Royal Mail and courier partners for larger parcels.

We offer free shipping across the United Kingdom on all orders.

If you need to make changes to your order, please contact us as soon as possible.

Simply email us with your order number and the requested changes. We will always do our best to update your order, however:

In some cases, we may need to cancel and refund your order so you can place it again

To avoid delays, please do not use PayPal checkout notes, as we do not receive those messages.

While we aim to meet all delivery timeframes, delays may occasionally occur due to:

We appreciate your understanding in such situations.

If you have any questions about shipping or your order, feel free to contact us:

📧 eugenolsd@gmail.com
⏱ We respond within 24 hours

Country/region